The Swiss Colony
Frequently Asked Questions

Welcome to The Swiss Colony FAQ page – your go-to source for frequently-asked questions about The Swiss Colony, Swiss Colony Credit and important information on how life events affect your credit as a whole. Scroll down to find answers to common customers queries like: “How do I increase my Swiss Colony Credit Limit?”, “How does The Swiss Colony impact my credit score?”, “Does The Swiss Colony report to credit bureaus?” and many more.

Credit Score

Does The Swiss Colony report to credit bureaus?

The Swiss Colony reports information regarding its open, active accounts. Information reported includes all relevant historical information, including the account open date and the complete payment history. On-time payments to your Swiss Colony Credit account are an effective way to build a strong credit report and improve your credit score.
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Can Swiss Colony Credit improve my credit score?

An open, active Swiss Colony Credit account—with a history of consistent, timely payments—will help to improve the credit score of most consumers. Credit scoring is a complex procedure that is based on many factors, so we can’t guarantee that all consumers will see an improvement in their credit score, particularly right after the account is opened.
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How can I use my Swiss Colony Credit to fix my bad credit score?

The only way to fix a poor credit score based on less-than-stellar previous performance is to establish new accounts, use them responsibly, and make regular, timely payments. In short, replace the old, bad account histories with newer, good ones. Remember—regular, timely payments are the key!

If you don’t have a credit history, The Swiss Colony is a great place to begin building one. Low monthly payments and a wide variety of products mean you can purchase things you want, make your payments on a consistent basis, and begin building a positive credit history—and you will qualify for limit increases from The Swiss Colony, too!
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Can Swiss Colony Credit negatively affect my credit score?

Consistent, timely payments are the key to building a positive credit history. Therefore, having an open account of any type that has a history of delinquency and missed payments will almost certainly have a negative impact on your credit score. Beyond that, credit scoring is a complex process that is based on many factors, so it is difficult to say with certainty what impact any single factor will have on any given consumer’s credit score. It is highly unlikely, however, that having a revolving line of credit in good standing with a company like The Swiss Colony will adversely affect your credit score.
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I want to understand credit better. What can affect my score?

If you have any questions about your credit score or how to improve it, we suggest reviewing the Montgomery Ward Credit Education Guide, developed in collaboration with Experian:

Credit Education: How to Improve and Maintain Your Credit

Divorce, Debt & Credit: What You Need to Know

Repossession: How Does Repossession Affect Your Credit Score

Bankruptcy: How to Rebuild Credit After Filing for Bankruptcy

Credit Fraud: How to Repair Credit and Prevent Fraud from Happening

Social Security Disability: How to Safely File for Personal Loans

Getting a Safe Loan and Credit on Disability

Death of a Loved One: How does Their Credit & Debt Affect You?
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Swiss Colony Credit

How does Swiss Colony Credit work?

In many ways, Swiss Colony Credit works in the exact same way as any store-branded credit card, however there are a few notable differences that make our plan more customer friendly.

Our credit is not issued by or through a national or state-chartered bank. The Swiss Colony extends credit directly to you, so there are no third-party fees AND we can extend credit to people who might not qualify for traditional banks or store credit cards.

Swiss Colony Credit is open-ended, meaning that you do not have a fixed number of payments, like a car loan or mortgage.

Swiss Colony Credit is revolving so that your available credit increases and decreases based on your credit limit, how much you have purchased, and how much you have paid.

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How do I apply for Swiss Colony Credit?

The Swiss Colony offers credit to thousands of people each year. Most credit accounts are opened in response to a pre-approved credit offer that was included in a catalog or offered online. Generally, customers who make a purchase within their pre-approved credit limit, have their orders completed without additional review.

For customers who did not receive a pre-approved offer or did not receive a catalog in the mail, our process is slightly different.

These customers shop SwissColony.com, select the items they want to buy and select “Open a New Account” as a payment option at checkout. Once customers apply for an account, the credit approval process works like any other. We ask a few simple questions and request credit-history information.

After the customer’s credit history has been reviewed we make a decision on whether or not to extend credit.
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What are possible responses to my request for Swiss Colony Credit?

Approved – your request for credit is granted and your order will be shipped as quickly as possible.

Declined – we will not ship your order without payment in full.
Declined credit is generally due to one of the following:

  1. Non payment of a previous Swiss Colony Credit account
  2. A fraud alert or other restriction on a credit report that does not allow credit to be extended
  3. No information returned from the credit bureau

Down Payment Required – this means we believe you could be a good credit customer, but we would like you to pay some portion of your order total prior to shipment.

Down payments are generally requested because:

  1. There is some issue with your previous credit performance
  2. Limited previous credit history
  3. Your order is large enough that we are only willing to extend credit for a part of the total

Once your application has been approved or you make the requested down payment, your order is shipped as quickly as possible, and the order total is charged to your new account.
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How does Swiss Colony Credit differ from layaway?

The biggest difference between Swiss Colony Credit and traditional layaway programs is that you get what you want and need now—no waiting.

With Swiss Colony Credit:

  • There are no extra fees to open your account
  • No minimum order requirements
  • You can make easy payments from home (online, phone or mail-in)
  • The Swiss Colony delivers to your door—no trips to a pick-up desk

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My catalog said I was approved for a certain amount; why couldn’t I buy a certain product right away?

The Swiss Colony may not approve your request for credit in the full amount for a number of reasons. If we are requesting payment in full, it means we have found a significant issue with your request, including:

  • Non payment of a previous Swiss Colony Credit account
  • A fraud alert or other restriction on a credit report that does not allow credit to be extended
  • An inability to verify your identity

If we have asked you to pay some portion of your order total prior to shipment it is generally because:

  • You have exceeded your pre-approved credit limit
  • You have a payment issue with an affiliated company

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How can I increase my Swiss Colony Credit amount?

The Swiss Colony routinely reviews the in-company payment performance and external credit history of its open, active accounts to determine which ones may qualify for a credit-limit increase (this process does not have an impact on your credit score). Regular, timely payments on your The Swiss Colony account – and all other accounts – are the key to qualifying for a limit increase.
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Billing & Payments

How does billing work?

Your first monthly billing statement is prepared and sent out within five days of shipping your order. The due date for your account is established by the date of your first billing statement—your payment will be due on the same date each month, beginning approximately 30 days after your first statement is printed.
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How can I make a payment?

Consistent, timely payments are the key to building a positive payment history and qualifying for a limit increase on your Swiss Colony Credit account. Once you have received your first billing statement, you can make payments on your account in a number of ways:

Online – Go to SwissColony.com and click My Account to log in or register to manage your account. Once there, you can check your account balance and credit limit, make a payment, sign up for e-statements and/or enroll in our automatic payment service.

Mail – Your statement will include a remittance stub and a payment envelope so you can mail in your payment (please mail 7-10 days before your due date to allow for delivery).

Phone – You can make a payment using our automated voice-response system or you can wait to speak to a credit representative. To speak to a credit representative, please call 877-784-2836.
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How do I pay my Swiss Colony bill online?

To pay your Swiss Colony bill online, simply visit the My Account Login page. Under Returning Customers, enter your email and password to access your account.
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General

How do I request a The Swiss Colony Catalog?

To get our latest catalog, visit Request a Catalog. You can also contact Customer Service at 866-212-5361 and one of our representatives will be happy to assist you.
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What is The Swiss Colony's phone number?

To contact The Swiss Colony, call 866-212-5361 from 8:00 a.m. to midnight (Central Time), Monday–Friday or Email Us. Our main office is located at: The Swiss Colony 1112 7th Ave. Monroe, WI 53566-1364
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Does The Swiss Colony offer Free Shipping?

Occasionaly The Swiss Colony may offer a special limited-time shipping promotion. To see all current online coupons, limited-time promotions and deals, visit our Coupon page. Simply click on the coupon you wish to use or apply the promo code at check out (if needed) and your discount will be applied. Sign Up For Email and be the first to know about all upcoming promotions, sales, new arrivals and more.
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Does The Swiss Colony offer Coupon Codes?

To see all current online coupons, limited-time promotions and deals, visit our Coupon page. Simply click on the coupon you wish to use or apply the promo code at checkout (if needed) and your discount will be applied. Sign Up For Email and be the first to know about all sales, promotions and new arrivals.
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How do I find more information about The Swiss Colony?

For questions regarding your account or order status, credit and shipping information, gift certificates or privacy policy, visit our Customer Service page.
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